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Terms of service

Website Terms of Use

Welcome to opticvision.com.au (“Website”), operated by OPTICVISION EYEWEAR RESOURCES PTY. LIMITED (ABN 96 098 700 317), referred to as “Opticvision,” “we,” “us,” or “our.” By accessing or using this Website, you agree to comply with the following Terms of Use.

Purpose and Scope

This Website is exclusively for Trade Account Customers to generate purchase orders for optical store supplies and related products. As a business-to-business (B2B) supplier, Opticvision serves only businesses and professionals in the optical industry. We do not engage with individual consumers (B2C).

Order Processing and Invoicing

  1. All orders placed on the Website are treated as purchase orders.
  2. Orders will be processed, invoiced, and shipped based on delivery costs calculated after the order is picked and packed.
  3. Invoices will be issued in accordance with approved trading terms.

New Trade Account Applications

To access our services, prospective customers must complete the Trade Account Application form.

  • Applications are assessed against our customer eligibility criteria.
  • If further information is required, we will contact you via phone or email.
  • Access will only be granted upon approval.

Disclaimers

Opticvision does not guarantee uninterrupted access to the Website and reserves the right to modify or discontinue its content at any time without notice. All information provided on the Website is subject to change, and Opticvision shall not be liable for any inaccuracies or typographical errors.

Governing Law

These Terms of Use are governed by and construed in accordance with the laws of the State of Victoria and the Commonwealth of Australia. Any disputes arising out of or in connection with these Terms of Use shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

Website Security and Data Protection

At Opticvision, we prioritise the security and privacy of our customers. Our website, opticvision.com.au, is hosted on Shopify and protected by industry-standard SSL encryption to ensure all communications and transactions are secure.

Key Security Measures:

  1. SSL Encryption: All communication with our website is encrypted, safeguarding your data. You can verify our SSL certificate by clicking the padlock icon in your browser's address bar.
  2. Third-Party Validation: Our website security is regularly verified by trusted third-party providers, including Google Trust Services and Australia's own; SSL Trust. Visitors may confirm our site's security status directly through tools such as:
  3. No Sensitive Data Stored: We do not store or process sensitive payment information as there is no payment gateway or merchant facility online. In the unlikely event of a breach, the information exposed would be limited to publicly available business details such as names, addresses, and phone numbers, similar to what can already be found via a Google search.
  4. Account Creation Security: Unauthorised account creation attempts are blocked at the approval stage, ensuring the integrity of our customer accounts.
  5. Active Monitoring: Our site is continuously monitored using tools provided by Shopify, Google, and Bing. There have been no threats to our site’s security to date.

By using this website, you agree to our use of secure encryption and our commitment to protecting your data. For further details, please review our Privacy Policy.

Reporting Security Issues or Concerns

While we implement robust measures to protect our website, we encourage users to report any security concerns or vulnerabilities they may encounter. If you experience any issues accessing our website or receive security warnings, please follow these steps:

Steps to Follow If You Suspect a Security Issue:

  1. Verify Your Browser: Browser-Specific Security Icons

    Ensure you are using an up-to-date browser with the latest security patches applied. Here's how each major browser represents connection security:

    • Google Chrome (Version 117 and Above):
      • Displays a "tune" icon in the address bar (resembles sliders).
      • Clicking the icon provides site-specific information, such as permissions and connection security.
      • This icon replaces the old padlock to clarify that HTTPS indicates encryption but not trustworthiness.
    • Microsoft Edge:
      • Displays a padlock icon in the address bar for HTTPS connections.
      • Clicking the padlock reveals connection security details and site permissions.
    • Mozilla Firefox:
      • Displays a padlock icon in the address bar for secure HTTPS connections.
      • Clicking the padlock shows detailed information about the site’s security and permissions.
    • Apple Safari:
      • Displays a padlock icon in the address bar for secure HTTPS connections.
      • Clicking the padlock provides security details, including the SSL certificate information.
    • Opera:
      • Displays a padlock icon for secure HTTPS connections in the address bar.
      • Clicking the padlock reveals site security details, including certificate information and permissions.

  2. Check Your Connection:

    • Confirm that the website URL starts with https://, indicating an encrypted connection. The security icon displayed in the address bar (e.g., a padlock or tune icon, depending on your browser) provides additional details about the connection's security.

  3. Refresh or Clear Your Cache:

    • Refresh the page or clear your browser’s cache and cookies. If the issue persists, try accessing the website in an incognito or private browsing mode.

  4. Try Another Device or Browser:

    • If the problem persists, try accessing our website using a different browser or device to rule out system-specific issues.

  5. Report the Issue to Us:

    • If you suspect a vulnerability, take a screenshot or note the exact error message and behaviour.
    • Contact us immediately at info@opticvisioneyewear.com.au with as much detail as possible for us to investigate. Screenshots are helpful!

  6. Avoid Proceeding If Unsure:

    • If your browser warns you about an insecure connection, avoid entering sensitive information until you confirm the issue with our support team.

How We Handle Reports:

  • All reports of potential vulnerabilities are prioritised and investigated by our technical team.
  • We will provide guidance on safe browsing practices if necessary and take immediate steps to resolve any identified issues.

By following these steps, you help us maintain the security and integrity of our platform for all users.