Refund policy

Return and Refund Policy

Opticvision is committed to providing quality products and solutions to Trade Account Customers within the optical industry. As a B2B supplier, we typically do not accept returns for change of mind or ordering errors. Customers are encouraged to carefully review their orders and seek clarification if needed before purchase.

In the event of a faulty product or items damaged during transit, we will comply with our obligations under Australian Consumer Law. Please notify us of any issues within 7 business days for faulty products or 48 hours for transit-related damage, providing proof of damage and supporting details, such as photographs. Approved claims may result in a replacement, repair, or refund.

For Consumers
This policy does not apply to retail consumers. If you have purchased Finaire, Achel & Roc, Finaire Kids, or Sofia products from an optometrist or authorised retailer and have concerns about your purchase, please return to the place of purchase. The optometrist or retailer will inspect your product and manage your enquiry or claim in line with their policies and obligations. We are committed to supporting them in ensuring all valid claims are resolved promptly and in accordance with Australian Consumer Law.